1. Custom items are usually shipped in 2-3 weeks. Some items can take upto 6 weeks.
2. Shipped by FEDEX/DHL and delivered in 2-3 business days.
Free Worldwide Shipping on all orders above US $200.
Australia, Canada, Switzerland, Norway, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greenland, Iceland, Ireland, Isle Of Man, Italy, Jersey, Liechtenstein, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom: At checkout, customer is not billed VAT.
Duties: As garments are shipped for personal use, many countries do not charge duties on them. In case they are charged, they will be billed to the customer directly by Fedex/DHL.
Fedex and DHL remain our preferred shipping partners. The packets are sent using 2-3 Days service and are fully trackable.
For areas not serviceable by Fedex/DHL, we will send the packets using the post office.
For items shipped using the post-office, we assume no responsibility for lost packets. We will provide proof of shipping in the form of the receipt from the post office.
We are proud of each garment we bring you. Your satisfaction is of utmost importance to us. If you feel unsatisfied about your purchase, or need assistance with alterations, email us at firstname.lastname@example.org and we will set it right for you.
For Garments made incorrectly: The garments are thoroughly tested against your order details and shipped only if all parameters are correct. Thus, our defect rate is less than 0.25%. in case you are not happy with the item, we will alter/remake the item for you, free of cost. Just ship the item back to us at the factory address below. You will be liable for any duties that are required to be paid during the shipment of the returned shirt to us.
For Garments made as per your specifications: In case you are not happy with the item even though the style and measurements were as per your specifications, we will alter the item for you. You are required to pay for the cost of alteration and shipping. Just ship the item back to us at the factory address below. You will be liable for any duties that are required to be paid during the shipment of the returned shirt to us.
The address to send is below. We recommend this service as we have subsidized the cost of our Fedex/DHL return shipping, resulting in a faster and reliable service.
197 Linking Road,
Mumbai – 400050