Quality and Satisfaction

Quality
Garments made at Kings are probably the best made in the world. Each process followed is the best known, each item and trim are among the best available in the market.

Craftsmanship: Traditional method of making as each garment starts with a paper pattern, cut by hand, sewn on single needle machines and hand finished. Suit Jackets are fused, unless requested otherwise.

Fabric: The very best fabrics, 100% merino wool, 100% Giza Cotton, primarily from European mills.

Interlining: Wendler of Germany, Bemberg of Japan, only the best interlinings in the world.

Threads: Guetermann of Germany, among the best in the world

Buttons: Horn, Corozo and Mother of Pearl, among the best in the world

Shrinkage: We prewash the fabric before before making. All fabrics at Kings are washed and carefully ironed before carving it into your shirt. Some fabrics, like Oxford, shrink more than others. These are washed, dried and ironed 2-3 times before stitching. This reduces the probability of shrinkage. Some fabrics may still shrink upto 2%.

Knitted Fabrics:

Knitted fabrics tend to expand on usage. Thus, the international accepted tolerance level for knits is 5%. Pique fabrics can expand even more.

We cut and make the garment exactly as ordered and also try and keep the fabric behavior in mind. Still, a 5-7% difference in size can be expected at different stages of usage during the day.

Satisfaction
We are proud of each garment we bring you. Your satisfaction is of utmost importance to us. If at any point of time you feel unsatisfied about your purchase from kingsbespoke.com, contact us and we will set it right for you.

For garments made incorrectly: We take utmost care to make the items to your specifications. In case you are not happy with the garment, we will alter/remake the shirt for you, free of cost. Just ship the shirt back to us at the factory address below. We will do the alteration/remake and ship it back to you.

For garments made as per your specifications: In case you are not happy with the shirt even though the style and measurements were as per your specifications, we will alter/remake the garment for you, you are required to pay the cost of alteration and return shipping cost. You will be required to pay for shipping, which is $20 per shirt. Just ship the shirt back to us at the factory address below.

The process for alteration or remake is described below :

1. Alteration: The customer is required to send the garment to us for alteration. Free alteration is done to make the garment as close to the original order as can be done.
Paid alteration is done to make any other changes beyond the original order and to the extent possible to be done on the original garment.

2. Remake: Remake is done to replace a garment originally made if it cannot be altered. Free remake is done if the garment was made significantly different than ordered, taking into account factors like error margin and shrinkage/expansion.

If the customer would like a garment remade but would still retain the older garment, a discount is offered on the original price of the garment. The discount is based on the issue with the original garment and is offered at the discretion of Kings.

Free/discounted remakes are generally done to make the garment as originally ordered. So that the process is not misused, we do not allow any deviations from the original order – both in styling or measurements, unless mutually agreed.

The address to send is below. We recommend this service as we have subsidized the cost of our Fedex/DHL return shipping, resulting in a faster and reliable service.

Kings
197, Meghdoot,
Linking Road,
Bandra West,
Mumbai – 400050
India

Shirt Standards
1. Collars and cuffs are lined and fused using a soft, brushed cotton interlining. Unfused collars are made on request.

Button-down shirts are made using a soft unfused interlining. Classic Oxford button-downs are made unlined.

2. Pleats: No pleats at the back are added by default

3. Darts: No darts are added by default

4. Gauntlet buttons: By default, gauntlets are buttoned except on French cuffs where they are unbuttoned.

5. Yoke is made using a two-piece fabric, joined at a bias. Also called split-yoke.



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